JKT Electric Co., Ltd. sells products in compliance with the law. Product details displayed on the storefront are accurate and based on the manufacturer's information. Product images displayed are as close to the actual products as possible, although there may be slight color or style variations due to the resolution of the customer's display device.

1.  Customers can shop for products on the website https://okfaifa.com 24/7.

2.  Customers can view product details on the website. When satisfied, they can add items to the cart, located at the top right corner of the website.

3.  Once the shopping process is complete, customers proceed to payment by clicking the “Check Out” button. Registered customers must Log In to access the Check Out system. Unregistered customers can click “Register New” or "Login Google" before proceeding to Check Out.

4.  On the Check Out page, customers can review items in the cart, product prices, shipping fees (if any), and the total amount. They can modify or cancel orders before confirming the purchase.

5.  After reviewing and confirming the order, customers proceed to payment by clicking “Confirm Purchase.”

6.  For credit card payments, customers can choose to pay with a credit card through the OPN service immediately.

7.  For bank transfers, customers must complete the transaction within 7 days after confirming the order. Payment can be notified through the payment notification page, attaching proof of payment or sending proof via email: [email protected] or LINE ID: @okfaifa.

8.  After confirming payment, the store will send an order confirmation to the customer’s registered email.

9.  The store will ship the products along with a receipt.

10. Once the products are shipped, tracking numbers and shipping documents (if using a private carrier) will be sent to the customer’s registered email.

•   The prices displayed on product details are exclusive of 7% VAT and shipping fees.

•   Additional fees apply for express shipping, depending on the type of shipping service selected.

We provide several convenient payment methods for customers as follows:

•   Bank transfer

•   Credit card

•   True Money

•   PromptPay

For more details on each payment method, please refer to the Payment Policy.

To ensure customer satisfaction, we offer product warranties as follows:

•   If a product is found defective due to manufacturing within 7 business days of receipt, the customer can request a replacement.

•   The product must be in its original packaging, unused, with seals intact.

•   For bank transfers, payment can be notified by uploading the proof of payment directly through the system. Alternatively, you may email the proof of payment to [email protected] or send it via LINE ID: @okfaifa.

•   For credit card payments, select “Online Payment” and complete the payment. The system will automatically notify payment confirmation.

•   Shipping starts after full payment confirmation is sent to the customer’s email.

•   Delivery time ranges between 2-7 business days, depending on the delivery area and the shipping carrier's regulations.

•   Once an order is placed, the shipping address cannot be changed.

•   Shipping is available only within Thailand.

•   Delivery times are estimates and do not include weekends, public holidays, or government holidays. Delays may occur, especially during holidays.

•   The company reserves the right to delay delivery beyond the stated period in cases of force majeure.

•   The company reserves the right to change any conditions without prior notice.

Customers are advised to review their orders carefully before purchasing. JKT Electric Co., Ltd. reserves the right to accept exchanges only in cases where the product is defective due to manufacturing. Exchanges are allowed within 7 days from the product receipt date for the same product type only.

•   Products that have been opened and used are non-returnable and non-exchangeable.

•   Exchanges are allowed only if the item is in stock.

•   The product must be in its original condition and packaging without damage.

•   Items being exchanged or returned must be accompanied by the payment receipt.

•   No shipping cost for exchanges or returns made at the store.

•   In cases of manufacturing defects, the seller is responsible for shipping costs. Reimbursement of return shipping costs will occur after inspection.

•   If the customer wishes to exchange or return the item, the customer is responsible for the shipping cost.

Exchanges and returns can be made through the following channels:

1. Visit the store to process the exchange or return.

2. Contact via Hot Line 0806595836 / LINE ID: @okfaifa / email: [email protected]

3. Once the store receives the item, it will inspect the item and notify the customer within 3 business days.

4. Items approved for exchange or return will be processed within 5 business days.

In cases where the customer requests a refund, they can do so as follows:

1. Notify the store with proof of purchase or a receipt when requesting a refund or exchange.

2. Once the store verifies the item, a refund will be issued to the customer’s account within 5 business days. Customers should attach a copy of their bank account along with proof of purchase or a receipt.

The company may send marketing and promotional information to customers' registered email addresses. If customers do not wish to receive such communications, they can opt-out by contacting [email protected]. The cancellation will be processed within 7 days.

JKT Electric Co., Ltd. reserves the right to change the privacy policy without prior notice. Customers can contact us for further information:

JKT Electric Co., Ltd., 84/5 Moo 5, Surasak Subdistrict, Sriracha District, Chonburi Province, 20110

Phone: 0380775159 – 60  Mobile: 0806595836

Email: [email protected]

1. Customers seeking information or advice can contact us via Customer Service at 080 659 5836, Facebook: okfaifa, or email: [email protected].

2. For complaints, we assure you that your complaint will be analyzed, addressed, and kept confidential. The process is as follows:

Channel 1: Email your complaint to [email protected]

Channel 2: Call 080 659 5836 or 038 775159

2.2. Clearly state the issue and include your contact information for follow-up.

2.3. Your complaint will be kept confidential.

2.4. We will analyze and address the complaint. You will receive a response within 7 business days.